- 1Open the kickstand and face it to open sky. Nothing above it: no trees, roof or wall.
- 2Plug it in. USB-C to a 100 W source, or the 12 V adapter in the car.
- 3Join its Wi-Fi. The name and password are on the card in the box. The first connection can take a few minutes.
Power
Needs 100 W USB-C Power Delivery, 20 V / 5 A. A phone charger is not enough.
- Car: 12 V socket, then the car adapter in your kit, then the Starlink USB-C cable (5 m) into the port marked for the Mini.
- Wall outlet: the original power supply and the 15 m cable. That cable is not USB-C.
- Keep the cable clear of doors, pedals and airbags. Keep the USB-C end dry.
Wi-Fi works but no internet
- Wait a few minutes in open sky.
- Move it so nothing is overhead.
- Check the cable at both ends.
- Turn mobile data off on your phone while testing.
- Unplug, wait a short while, plug back in.
No power or no Wi-Fi name
- Push both cable ends in fully.
- Car: test the socket with a phone charger, or try another socket. Many need the ignition on.
- Wall: try another outlet.
- Try the other power route.
- A damaged or hot cable: unplug it and stop.
Send it back
Use it through your last day. Hand it to the carrier by the next shipping day (not a weekend or holiday).
- Everything in the same box: Mini, USB-C cable, car adapter, mount with 4 suction cups, power supply and 15 m cable, Wi-Fi card.
- Prepaid label on, drop off at the carrier. Keep the receipt.
Need a person
Reply to any email we sent you, from mobile data or any other network. Say your order number and what you see.