LINKROVER

Setup help

Everything you need to get the kit online, fix common problems and send it back. Open this page once while you are online and your phone keeps a copy for when you are not.

One-page card to print

Set it up in three steps

  1. Open the kickstand and face it to open sky. Put it where nothing is above it: no trees, roof or wall.
  2. Plug it in. USB-C to a 100 W source, or the 12 V adapter in the car. Details are under Power.
  3. Join its Wi-Fi. The name and password are on the card in the box. Choose that network in your phone or laptop Wi-Fi settings. It can take a few minutes to connect the first time.

You do not need the Starlink app or an account.

Power

The Starlink Mini needs a 100 W USB-C Power Delivery source at 20 V and 5 A, used with the Starlink USB-C power cable in your kit. A phone charger or a lower-power port is not enough.

In the car: 12 V socket

  1. Push the car adapter in your kit into the car's 12 V socket.
  2. Plug the Starlink USB-C power cable (5 m, about 16 ft) into the adapter port the card marks for the Mini, and the other end into the Mini.
  3. Run the cable so it cannot catch on a door, the pedals, the gear shifter or an airbag. Leave some slack.

The USB-C end is not weatherproof: keep it inside the car and dry. Leave the adapter's other ports empty while the Mini runs. Set it up while the car is parked, and never place the Mini where it blocks your view of the road or an airbag.

Whether the 12 V socket stays on with the engine off depends on your vehicle. The kit has no battery, so the Mini stops when the socket does. Running it for hours with the engine off can run the car battery down.

Campsite, hotel or home: wall outlet

  1. Plug the Mini's original power supply into a wall outlet.
  2. Connect the 15 m cable from the power supply to the Mini.

The 15 m cable is not a USB-C cable and does not go into the car adapter. The USB-C cable does not go into the power supply.

Any other source

A power bank or charger that can deliver 100 W USB-C Power Delivery at 20 V and 5 A can power it through the kit's USB-C cable. Anything rated lower may not.

Sky view

The Mini needs an open view of the sky. Trees, buildings, hills, a roof or a vehicle roof above it can block the signal.

  • Move it a few steps. Moving it a short way often clears an obstruction.
  • Keep the front clear of snow, leaves, dirt and anything laid on top of it.
  • Behind a windshield or tinted window it may not connect. Try it outside on its kickstand on a flat surface.
  • If the suction cups do not hold on your glass, do not use them. Use the kickstand.

Wi-Fi works but no internet

Your phone shows the Mini's network but nothing loads. Work down this list:

  1. Wait. The first start can take a few minutes while it finds the satellites. Leave it powered in open sky.
  2. Check the sky. Move it somewhere with nothing overhead (see Sky view above).
  3. Check the power. Both ends of the cable pushed in all the way, and the right adapter port in the car.
  4. Stay on the Mini's network. Some phones jump back to mobile data when a Wi-Fi network has no internet. Turn mobile data off while you test.
  5. Restart it. Unplug the power, wait a short while, plug it back in and give it a few minutes in open sky.
  6. Try another device. If a second phone or laptop works, the problem is with the first one: forget the network and join it again.

Still nothing after a restart in a clear spot? Reply to any email from us and say where you are and what you tried (see Contact).

No power or no Wi-Fi

If the Mini's Wi-Fi name does not show up on your phone a few minutes after you plug it in, it is most likely not getting power.

  1. Check both ends of the cable. Push each plug in fully.
  2. Check the car socket. Many cars turn the 12 V socket on only with the ignition or accessory mode. Test the socket with a phone charger, or try another socket.
  3. Check the adapter port. Use the port the card marks for the Mini, not another one.
  4. Check the wall outlet. Test it with a lamp or a phone charger. Try another outlet, and reset a tripped breaker or GFCI button.
  5. Switch routes. Car stopped working? Try the wall-outlet route with the original power supply and 15 m cable, or the other way round.
  6. Look at the cables. If a cable or plug is damaged, hot or smells burnt, unplug it and stop using it.

Still dead? Reply to any email from us with a photo of the whole setup: the socket or outlet, the adapter or power supply, and both cable ends.

Send it back

Use it through your last day. That day is yours in full. Then hand the package to the carrier by the next shipping day: carriers do not take packages on weekends or holidays, so a Friday last day means the following Monday. Your order page and your shipping email show the exact date.

Put these back in the box

  • The Starlink Mini, with its kickstand
  • The Starlink USB-C power cable
  • The car adapter
  • The vehicle mount: the silicone case and all four suction cups
  • The original power supply and the 15 m cable
  • The Wi-Fi card
  1. Pack everything in the same box it came in.
  2. Put on the prepaid return label.
  3. Drop it off at any location of the carrier on the label, and keep the receipt or scan.

Missing or damaged parts are handled under the rental terms. If something stops you from handing it over in time, reply to any email from us and tell us before the date.

Contact

Reply to any email we sent you. It reaches us from your phone's mobile data or from any other network, so you do not need the Mini to be online. Include your order number and what you see.

More guides: Starlink Mini rental guides. They need an internet connection.