Receiving and returning your Starlink Mini kit
The kit travels both ways by carrier. Delivery and return follow shipping days, not calendar days, so it helps to know the rules before you go.
When it arrives
The kit ships from Chicago and is due by your first day. Standard takes 2 to 5 shipping days depending on your ZIP, and Express takes 2 or less. Carriers do not deliver on weekends or holidays, so a weekend start arrives on the last shipping day before it.
You get the tracking by email when it ships, and your order page shows each step.
Hotels, campgrounds and rentals
We check that an address exists. That does not mean the front desk will accept a package, hold it until you arrive, or match it to your booking.
- Call ahead and confirm the front desk will accept a package for a guest and hold it until you check in.
- Ask which days and hours they can take a delivery.
- Ship it under the name on your booking.
- We can only deliver to a street address, not a PO box.
When you open the box
Keep the box and the packing: it goes back in the same box. Check that everything is there:
- The Starlink Mini, with its built-in kickstand
- The Starlink USB-C power cable
- The car adapter
- The vehicle mount: a silicone case and four suction cups
- The Mini's original power supply and 15 m cable
- The card with the Wi-Fi name and password
- The prepaid return label
Sending it back
Your last day is yours to use in full. Then hand the package to the carrier by the next shipping day. Your order page and shipping email show the exact date for your trip.
- Pack everything back in the same box.
- Put on the prepaid label.
- Drop it off at any location of the carrier on the label.
- Keep the receipt or scan until we confirm it is back.
Late, damaged or missing
If it goes back late, each extra day is charged at the extra-day price ($15) until it is on its way. If it comes back damaged or with parts missing, we tell you what and why, then charge up to $300 for the repair or replacement, as the rental terms say. The $300 hold comes off by itself, or once the kit is back and checked.
If something stops you from handing it over in time, reply to any email we sent you and tell us.
Questions
What is the return-by date?
The next shipping day after your last day. Carriers do not take packages on weekends or holidays, so a Friday last day means the following Monday, unless that Monday is a holiday.
Is the return label prepaid?
Yes. It is in the box, and the shipping price you paid covers both ways.
What if the carrier is slow bringing it back?
The late charge is for handing the package over late. If you give it to the carrier on time, a slow trip back is not counted as late.
When does the $300 hold come off?
By itself after your bank's limit, or once the kit is back and checked, whichever comes first. Some banks take a few days to show it.
Can it be delivered to a hotel?
Yes, if the front desk agrees to hold it. Call them first, and ship it under the name on your booking.
More: how it works · power in the car